Frequently Asked Questions (FAQ)

Questions regarding current customers

What day of the week is my lawn serviced?
We begin the week with businesses and then move on to residences. We arrange the residential service date by location. If you are usually serviced on Monday or Tuesday and you are having a party or reunion on the weekend, we will re-visit your property on Saturday morning as part of your service at no charge.

When should I expect my bill?
Service invoices are sent out by the 3rd day of the month. All charges from the previous month are included on the invoice. Payment for clean-up services or extra jobs or labor is due upon completion of work.

How do I arrange extra weekly or annual services?
It is best to use our contact form on the contact page of the website. You can easily provide us with the information necessary to get the work estimated and completed as quickly as possible. Advance notice is necessary, we work on a schedule.

Why was my lawn not serviced this week?
If your lawn is not serviced on the scheduled day, the cause is usually poor weather or possibly a mechanical failure regarding vehicle equipment or health issue workers. If your lawn is not serviced for an entire week, it is likely due to excessive sun with no precipitation. We take care to not stress already weak grass during these dry periods. We may only do service to flower beds edge and clean property and give the grass a break, to allow time to grow.

Can I request a specific day for service?
Yes, please request it before the mowing season begins, we try to fulfill your request. If the schedule is such that your request cannot be fulfilled we will work with you to find a solution.

Can Ace take care of my landscape needs?
Yes. Ace provides full service including irrigation installation, brick paving, retaining walls, cement driveway or walkway, bed installation, all plantings and small-scale earth sculpting. Please use the form on the contact page of this site to inquire further on landscaping needs.

Can I request to be skipped one week?
Absolutely. We would appreciate it greatly if you can email or phone us at least 3 days in advance to your service day (there may be a surchage for this request).

Questions for potential customers:

How is pricing for lawn service determined?
Service cost is determined by materials, machinery, labor, garbage, debris and length of time to complete the job. This sometimes is reflective of property size but can become highly disproportionate if there are many trim-required areas.

Can I arrange short-term lawn service?
Absolutely. Let us know when you sign on for service if you desire to be a seasonal contract customer or a time limited account. Time limited accounts do not benefit from the online tools that seasonal contracts do (a surchage may apply due to conditions of work area).

Can I obtain bi-weekly regular lawn service?
Yes you can, although bi-weekly only accounts are priced slightly higher than they would be if on a weekly schedule. The reason for the inflated cost is the extra work, debris and consequently, time, involved in keeping the property as presentable as weekly service does.

Can I request a specific day for service?
Yes, please request it before the moving season begins, we try to fulfill your request. If the schedule is such that your request cannot be fulfilled we will work with you to find a solution.

Can Ace take care of my landscape needs?
Yes. Ace provides full service including irrigation installation, brick paving, retaining walls, bed installation, all planting, small-scale earth sculpting. Please use the form on the contact page of this site to inquire further on landscaping needs.

General Questions regarding ACE:

What type of equipment does Ace use?
In the summer, Ace uses Lawn Boy mowing equipment, Husquvarna trimming and Redmax blowing accessories, Ford Trucks and a 2004 Chevrolet dump truck.

How long has the Ace Group been Operating?
I have been servicing the Nassau and Queens Counties region for 20 years, I bought the business 5 years ago.

Do you have Liability, and workers comp. coverage and a pesticide license with town permits?
Ace provides all documentation upon request by our clients. We are insured through Grober Insurance for vehicle and liability. Workers comp. with farm family our liability coverage is $1,000.00 and we also have pesticide insurance and is certified by the DEC for pesticide application on lawns, trees and shrubs.

For a fee quote use our online request for estimates, jobs or extra work